Effective Date: July 20, 2026
At Rich Express LLC, every order is freshly prepared to order. Because our products are perishable food items, we generally cannot accept returns once an order has been picked up or delivered to the customer.
Refunds
We want every customer to be satisfied with their order. If there is a problem, please contact us as soon as possible.
Refunds or replacements may be offered if:
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- You received the wrong order.
- An item is missing from your order.
- The food was significantly different from what you ordered.
- There is a quality issue with the food that is verified by our staff.
Refund requests must be made within 24 hours of receiving your order. We may ask for:
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- Your order number or receipt.
- Photos of the food, when appropriate.
- A description of the issue.
Approved refunds will be issued to the original payment method. Processing times depend on your bank or credit card provider.
Returns
For food safety reasons, we do not accept returns of food or beverages once they have left our restaurant.
Order Accuracy
Please review your order carefully before submitting it. Once an order has been prepared, changes or cancellations may not be possible.
Order Cancellations
Orders may be canceled only if preparation has not yet begun. If you need to cancel an order, please call us immediately after placing it. If food preparation has already started, the order cannot be canceled and no refund will be issued.
Pickup Orders
Customers are responsible for picking up their orders at the scheduled pickup time. We recommend picking up your food promptly to ensure the best quality.Rich Express LLC is not responsible for food quality after extended delays in pickup.
Contact Us
If you have questions about your order or this Refund & Returns Policy, please contact us.
Rich Express LLC
Phone: (916) 338-1633
Website: https://richexpressllc.com
Email: [email protected]
Thank you for choosing Rich Express LLC. We appreciate your business and will do our best to resolve any issues fairly and promptly.